All orders will be processed and shipped out within 1 to 3 working days after the order was placed (not including pre-order items, and orders during holidays).
The estimated delivery time for international orders is 3 to 7 days to arrive via FedEx, EMS or SF Express. However, the exact arrival date may vary due to the schedule of the couriers. You can read more on < Delivery >.
Import Duties & Tax
Please note that you are responsible for paying any local import duties and taxes. These fees differ depending on the value of your purchase and the delivery location so we recommend checking with your local customs office before ordering.
We will accept returns within one year of the original purchase only if the product was purchased directly from bitplay Inc. You can read more on < Return Policy >.